Frequently Asked Questions

Everything you need to know about the CleanIntell platform.

Do I have to manage the cleaners myself?

No. In fact, Cleanintell reduces the amount of management required. Traditional janitorial companies create layers — supervisors, managers, and office staff — which often leads to miscommunication, slow response times, and higher costs. With Cleanintell: • You communicate directly with your cleaning professional • Issues are resolved immediately — no middleman delays • Cleaners are accountable through ratings and direct relationships • We handle billing, compliance, and contractor verification The result is less oversight, not more — with better service and lower cost.

Is CleanIntell a commercial cleaning company?

No. In the same way Uber is not a cab company we are not a cleaning company. CleanIntell is a technology platform that connects facility managers directly with vetted, independent cleaning professionals. We provide the software infrastructure for quoting, matching, communication, and payments, removing the traditional middleman to save you 15-25%.

Are the cleaners qualified, insured, and vetted?

Yes. Every independent contractor on the CleanIntell platform must pass an identity check and provide proof of an active business license and General Liability Insurance before they can access the job board.

Is this model less reliable than a traditional cleaning company?

No—it’s actually more reliable. Traditional companies often suffer from high turnover due to low wages. On CleanIntell, contractors keep 85% of the contract value. Because they are business owners motivated by ratings, direct relationships, and higher earnings, they take true ownership of your facility's cleanliness.

What happens if the cleaner doesn’t show up, or I’m not satisfied?

CleanIntell's GPS clock-in system gives you total visibility into when your cleaner arrives and leaves. If there is ever a missed shift or you are unsatisfied with the quality of work, you can instantly request a replacement contractor through your dashboard to maintain seamless service continuity.

How does the pricing work?

Our AI-powered engine calculates a fixed monthly rate based on your building's square footage, facility type (e.g., medical, office, industrial), and service frequency. The price you see is exactly what you pay—no hidden fees or surprise upcharges.

Who handles billing and payments?

CleanIntell manages all billing and payment processing, making it seamless for both clients and contractors. When you accept a quote, you vault a payment method securely via Stripe. You are billed automatically on a monthly basis, and you can manage your invoices directly from your Client Dashboard.

How do I communicate with my cleaner?

You can chat directly with your assigned cleaner through the CleanIntell dashboard. Our platform includes built-in, real-time English-to-Spanish translation, ensuring nothing gets lost in communication.

Still have questions?

We're here to help. Contact our support team.

Contact Support